These terms are an agreement between ShineDigit (“we”, “us”) and the business that uses our website, free tools or paid services (“you”, the “Client”). By buying a plan, product or add-on, or by using our website and tools, you agree to these terms, our Privacy Policy and our Refund Policy.
1. Business customers and authority
Our services are for businesses only. The person accepting these terms confirms that they are an owner, partner, manager or other person authorised to bind the business, and that the business name, trade licence details and all other information given to us are true, complete and match the business's trade licence. You must tell us promptly if any of it changes. We may verify the details and may suspend or refuse service if they are incorrect.
2. Free audit and free tools
The free AI audit, website speed test and AI visibility checker give general, informational results based on public data and AI analysis. They are not professional advice and are not a guarantee of any outcome.
3. Plans, add-ons and products
What each plan, add-on, website and landing page includes is described on our pricing and websites pages at the time you buy. Content volumes are monthly and do not roll over. We may improve or change how we deliver the services, as long as the main features of your plan stay in place.
4. AI-generated work and your approval
Our services are delivered with the help of artificial intelligence and automated systems, with quality checks. You can review content in your dashboard. Content you approve, or that you do not review within 48 hours, is treated as approved and may be published automatically. You are responsible for checking that offers, prices, claims and contact details in approved content are correct for your business.
5. Your materials and permissions
You confirm that you own, or have permission to use, every logo, photo, video, testimonial, trademark and other material you give us, and that people shown in your photos have agreed to appear in your marketing. You give us a licence to use these materials to provide the services.
6. Laws, permits and acceptable use
You are responsible for your business complying with UAE law, including any advertising permits or approvals your sector needs (for example health, real estate, financial or education advertising) and the rules of the UAE Media Council. We will not create content that is unlawful, misleading, offensive to public morals or religion, or that breaches the rules of the platforms we use. We may refuse or remove such content.
7. Connected accounts and third-party platforms
When you connect Facebook, Instagram, WhatsApp, Google or other accounts, you authorise us to act on them within the scope of the services, such as publishing approved content, replying to comments and messages, and reading performance data. These platforms are run by third parties under their own terms. We are not responsible for their outages, policy decisions, account restrictions, rejected ads or changes to their features or fees.
8. Advertising
Ad spend is paid by you directly to Meta, Google or the relevant platform and is separate from our fees. We work within the budget you set but cannot guarantee reach, leads, sales or cost per result. WhatsApp conversation charges from Meta are also yours.
9. Websites, landing pages and hosting
Websites and landing pages are hosted by us while your hosting subscription is active. If hosting ends, the site goes offline. Custom domains remain yours; you are responsible for registering and renewing them and for the DNS settings we give you.
10. Fees, billing and minimum term
Prices are in UAE dirhams (AED) and exclude VAT unless stated; VAT is added where it applies. Plans, add-ons and hosting are billed monthly in advance and renew automatically until cancelled. Monthly marketing plans have a minimum term of 3 months. One-time website and landing page fees are charged at purchase. If a payment fails, we may pause the services until it is paid.
11. Cancellation
You can cancel from your dashboard or by contacting us. Cancellation takes effect at the end of the current paid billing period (and not before the end of any minimum term). Services continue until then. Free trials can be cancelled before the trial ends to avoid the first charge.
12. No refunds
All fees are non-refundable, as set out in our Refund Policy.
13. Intellectual property
Once paid for, the content and designs we create specifically for you are yours to use for your business. We keep ownership of our software, templates, systems, know-how and general material, and of reports and tools we make available to everyone.
14. Confidentiality and data
We keep your business information confidential and use it only to provide the services, as described in our Privacy Policy. Where we process personal data of your customers (for example WhatsApp conversations or website enquiries) we do so on your behalf and you are responsible for having a lawful basis to collect it.
15. No guarantees
Marketing results depend on many factors outside our control, including platform algorithms, competition and your business. We do not guarantee rankings, followers, reach, leads, sales or any specific result.
16. Limitation of liability
To the extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, revenue, data or goodwill, and our total liability in connection with the services is limited to the fees you paid us in the 3 months before the claim arose.
17. Indemnity
You agree to cover our reasonable losses arising from incorrect information you give us, materials you supply without permission, or your breach of these terms or of the law.
18. Suspension and termination
We may suspend or end the services if you breach these terms, fail to pay, give false information, or if continuing would break the law or a platform's rules. Fees already paid are not refunded in these cases.
19. Changes to these terms
We may update these terms. We will show the date of the latest version on this page, and changes apply from your next billing period.
20. Governing law
These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai have jurisdiction.
21. Contact
Questions about these terms: shinedigit.ae@gmail.com.